Legal
Privacy Policy
Last updated: 1 January 2025
Sky-Back ('we', 'us', 'our') is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
1. Data We Collect
When you use our service we collect: contact details (name, email, phone number); flight and booking information; identity documents where required to pursue a claim; bank or PayPal details to transfer your compensation; and technical data such as IP address and browser type collected automatically.
2. How We Use Your Data
We use your data to assess eligibility and submit compensation claims on your behalf; communicate with airlines and, where necessary, courts or enforcement bodies; process payments; improve our service; and comply with legal obligations.
3. Legal Basis for Processing
We process your data on the basis of: contractual necessity (to fulfil the claim services you requested); legitimate interests (to detect fraud and improve our service); and legal obligation (where required by law). Where we process sensitive data we rely on your explicit consent.
4. Data Sharing
We share your data only with: the airline(s) involved in your claim; legal representatives and enforcement authorities where required; payment processors; and cloud infrastructure providers under appropriate data processing agreements. We never sell your data.
5. International Transfers
Where data is transferred outside the European Economic Area, we ensure adequate protections are in place through Standard Contractual Clauses or adequacy decisions.
6. Retention
We retain your data for as long as necessary to fulfil the purposes described in this policy, and in any event for a minimum of 6 years to comply with applicable statute of limitations periods.
7. Your Rights
Under GDPR you have the right to access, rectify, or erase your data; restrict or object to processing; data portability; and to lodge a complaint with your national supervisory authority. To exercise any of these rights, email [email protected].
8. Cookies
We use cookies as described in our Cookie Policy.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on our website.
10. Contact
For privacy queries, contact our Data Protection Officer at [email protected].